Upgrading to a Newer Version of SpeedBase
IMPORTANT NOTICE:
This applies to our customers who do NOT currently have an active support/upgrade subscription.
Before downloading and installing the latest (or any previous) version of SpeedBase, please ensure that the release date of the version
you intend to install does not exceed the expiration date of your latest support/upgrade extension. If the release date is later than
the expiration date, you will be unable to complete the installation and upgrade process.
IMPORTANT NOTICE:
This applies to all our customers, regardless of their support eligibility status.
Please ensure that you have registered SpeedBase with the most recent license key received after your latest purchase or support renewal.
If you have not updated the license key on your computer, you may not be able to complete the upgrade and receive a message indicating that
your support term has expired.
It is recommended to discard/delete older license key received in the past whenever you receive an updated license key following your
support subscription renewal.
Upgrade Policy
- You may install and upgrade to any newer version of SpeedBase which has a release date not later than the support/upgrade expiration date
of your current license key.
- Even if the upgrade term of your current license was expired, you may still install/upgrade to any later version which has a release date prior the
expiration date of your upgrade term.
- If your upgrade term does not cover the release date of the current version, you may purchase
support/upgrade extension
to become eligible to upgrade to the current as well as upcoming versions throughout your extended support term.
- Upgrades cover all optional components like custom reporting in your license. If you have a multiuser license, you will be able to upgrade
each of the machines where SpeedBase was installed.
- Contact us if you have any questions or issues about upgrade and installation.
How to Check Upgrade Eligibility
- Open SpeedBase, click "database" menu, select "information". Make sure that the "upgrade expire date" displayed here is not older than
the release date of the version you want to install.
- You may also find the expiration date of your upgrade term from the email you received after your latest purchase from us.
- You may find the release date of each version of SpeedBase from upgrade page.
Upgrade Process
You are strongly recommended to review the upgrade information page
before installing a newer version in order to find out information about important changes as well as new features. Beware that, there may
occasionally be changes which may affect how your data is displayed/processed and you might be required to make some adjustments.
When you install a newer version of SpeedBase, your database may also be required to go over an upgrade process depending on the version
you are installing. Unless otherwise is stated on release notes, your data will not be affected during upgrade.
If you receive an error indicating "database folder not writable" during upgrade, an antivirus or security software might be blocking the new version
you have just downloaded. Try temporarily disabling Windows Defender or other antivirus software to resolve this issue.
Tip: Expect a database upgrade if either the left or middle part of the version number was incremented compared to the version you are running.
Upgrade Issues
If for any reason you have been unable to complete the upgrade, please check the
troubleshooting guide to resolve the issue.