Database Connection Issues

Caution!
Being unable to connect to your production database and being able to connect but unable to see some of your data / records are two different and completely separate issues. Determine first which one is the case before following an appropriate solution given on this page.

"I am trying to adjust connections settings but my database is not listed in the selection box"


"I am unable to locate or connect to my database"


"I can only see outdated data from the past in my database"

Please review the help topic "Missing Data" if your database shows only data from a past time and no newly created/updated records or recent design changes etc. are visible.



If you could not resolve the issue, review also the help topic "Missing Data"



Contact support if none of the recommendations given above resolves the issue.



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