Upgrade & License Related Issues
"SpeedBase does not accept my license key.
I have an active support/upgrade service term or subscription."
If you have an ongoing support subscription, the most likely reason is that you have used an older license key
which you have received during an older purchase or subscription renewal. Check your emails to find out the most recent license email you
have received within the last one year. Once found, check the support expiration date shown on top of the email and make sure that
it is a future date. You may then use the license key given on that email and disregard any other (older) license key you have saved elsewhere.
If the date is a past date, try checking your spam folder via the web interface of your email service provider to find the most recent license email.
Contact us if the issue does not resolve.
"SpeedBase does not accept my license key.
My support/upgrade term has expired."
Beware that you will not be eligible to install/upgrade to any newer version of SpeedBase which was released after the expiration date
of your support term.
We strongly advise you to upgrade to the latest version of SpeedBase to enjoy plenty of new features, bugfixes and improved data safety.
To upgrade to the current version, purchase annual support/upgrade subscription.
You will then receive an updated license key which you may use to immediately install/upgrade to the latest version available.
You will also be able to upgrade to any newer version released throughout your support extension term.
You may at any time cancel your subscription renewal and keep the version you have received sofar.
We do however highly recommend keeping your subscription active for the benefits of discounted renewal rate, receiving new feature/bugfix updates and technical support service.
You may check Upgrade Policy for more information about upgrade eligibility.
Contact us if you have questions about support subscription.
"I have lost my license key. How can I recover?"
You may request license recovery
in case you are unable to locate your most recent license key.
"I have an active support subscription/support term but I'm getting a message that my support term has expired."
SpeedBase determines your support term from the license key you have entered into the registration window.
If you have received an updated license key following your support subscription renewal but did not enter the key to the software,
you may receive such a reminder. While running SpeedBase with an older license key does not do any harm, you are recommended to enter
your new license key into the SpeedBase registration window as soon as you receive a license update to ensure a smooth upgrade process
whenever you install a newer version.
"What should I do when I receive a new license key?"
You will receive an updated license key via email when;
- your annual support subscription is auto-renewed,
- you purchase an upgrade from a single user to a multiuser license,
- your 12 months license subscription has been completed.
You are recommended to enter your new license key into the SpeedBase registration window when you receive a license update
to ensure a smooth upgrade process whenever you install a newer version.
If you have forgotten to enter the latest license key into SpeedBase, just enter it either before or after installing a newer version
and at the time you are asked to enter a new license key.
You are recommended to delete/disregard any older license key you have to avoid upgrade issues because of using an outdated
license key.
"I'm unable to complete the upgrade/install process."
If you have received an error saying "database folder not writable" during upgrade, an antivirus or security software might be blocking
the new version you have just downloaded. Try temporarily disabling Windows Defender or other antivirus software to resolve this issue.